Privacy Policy

1. Overview

Alamo Collision ("we," "our," or "us") is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at alamocollisiontx.com or communicate with us via phone, text message, email, or in person.

By using our website or services, you agree to the terms described in this Privacy Policy. If you do not agree, please do not use our site or services.

2. Information We Collect

We may collect the following types of personal information:

• Contact information — name, phone number, email address, and mailing address
• Vehicle information — make, model, year, VIN, and damage description
• Insurance information — carrier name and claim number (when applicable)
• Communication data — records of messages, estimate requests, and appointment inquiries
• Technical data — IP address, browser type, and pages visited (collected automatically via standard web analytics)

3. SMS / Text Message Communications

Alamo Collision may send text messages (SMS/MMS) to customers and prospective customers who have provided their phone number and opted in to receive communications. These messages may include:

• Appointment confirmations and reminders
• Repair status updates
• Estimate follow-ups
• Promotional offers and service announcements

We do not share, sell, rent, or trade your phone number or SMS opt-in data with third parties for their marketing or promotional purposes.

Your consent to receive text messages is not a condition of purchasing any product or service from Alamo Collision.

4. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve our collision repair services
• Communicate with you about your vehicle, estimate, or repair status
• Process insurance claims and coordinate with insurance carriers on your behalf
• Send appointment reminders, follow-up communications, and promotional offers (only if you have opted in)
• Comply with applicable laws and regulations
• Respond to customer service inquiries

5. How We Share Your Information

We do not sell your personal information. We may share information in the following limited circumstances:

• Service providers — third-party vendors who assist us in operating our business (e.g., scheduling software, CRM), under confidentiality agreements
• Insurance carriers — when you authorize us to handle your claim or communicate on your behalf
• Legal obligations — when required by law, court order, or government authority
• Business transfers — in the event of a merger, acquisition, or sale of assets

We do not share SMS opt-in data or phone numbers with any third parties for their own marketing or promotional use.

6. Data Retention

We retain your personal information for as long as necessary to provide services to you, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, we securely delete or anonymize it.

7. Your Rights and Choices

Depending on your location and applicable law, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your personal information
• Opt out of marketing communications at any time

To exercise any of these rights, contact us at the information in Section 10 below.

8. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to analyze traffic, improve performance, and personalize content. You can control cookie settings through your browser preferences. Disabling cookies may affect some website functionality.

9. Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

10. Contact Us

If you have questions, requests, or concerns about this Privacy Policy or our data practices, please contact us:

11. Updates to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by updating the "Last Updated" date at the top of this page. Continued use of our services after changes constitutes acceptance of the updated policy.